Service Policy
Last updated: January 7, 2026
1. Service Overview
At ForMenSuit, we are committed to providing exceptional service for all your formal wear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@formensuit.com
- Phone: +441213262294
- Address: 226 Albert Rd, Birmingham B6 5NL, United Kingdom
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 5:00 PM GMT
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Suit alterations and adjustments
- Trouser hemming and waist adjustments
- Jacket sleeve and body modifications
- Button replacement and reinforcement
- Lining repair and replacement
- Seam repairs and reinforcement
3.2 Service Timeframes
Standard service times:
- Initial assessment: 1-2 business days
- Minor alterations: 3-5 business days
- Major alterations: 7-10 business days
- Custom tailoring: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new suits purchased from ForMenSuit come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free alterations within 14 days of purchase
4.2 Extended Care Services
- 12-month care package available
- Priority alteration service
- Complimentary pressing service
- Annual suit maintenance check
5. Custom Services
5.1 Bespoke Tailoring
- Full bespoke suit creation
- Made-to-measure services
- Wedding party coordination
- Corporate uniform programs
- Personal styling consultation
5.2 Additional Services
- Style workshops
- Measurement tutorials
- Fabric consultation
- Corporate fitting events
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Detailed consultation: £30
- Style consultation: £50
6.2 Alteration Costs
- Minor alterations: £20-40
- Major alterations: £50-120
- Custom work: Quote provided after consultation
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all alterations
- Multiple fittings as needed
- Final quality inspection
- Customer satisfaction verification
- Follow-up service check
8. Service Requests
8.1 How to Request Service
- Contact our team via phone or email
- Describe the service needed
- Schedule an initial fitting
- Receive service quote
- Approve work to begin
8.2 Required Information
- Purchase details (if applicable)
- Specific service requirements
- Preferred completion timeline
- Contact preferences
9. Service Guarantees
We stand behind our services with:
- 30-day guarantee on alterations
- Satisfaction guarantee
- Expert craftsmanship
- Premium materials
- Professional service standards
10. Updates to Service Policy
ForMenSuit reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team at ask@formensuit.com or call +441213262294.